ast Revised: July 16, 2025
At Novello Diamonds, we strive to provide exceptional service and a seamless shopping experience for our customers.
Shipping Methods and Costs
We offer multiple shipping options to meet your needs.
Standard Shipping:
Delivery Time: 5–7 business days.
Expedited Shipping:
Delivery Time: 2–3 business days.
Free Shipping:
Free shipping is available across the United States.
Order Processing
Orders are processed Monday through Friday.
Orders placed after 4:00 PM on Friday, weekends, or holidays will be processed on the next business day.
Shipping Confirmation
Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to monitor your package until it arrives.
Signature Requirement
To ensure secure delivery of your jewelry, all orders require a customer signature upon receipt.
Shipping Restrictions
We ship only to valid street addresses.
We cannot deliver to:
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P.O. Boxes
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APO/FPO addresses
Please provide a complete and accurate street address to avoid delays.
International Shipping
Currently, Novello Diamonds ships exclusively within the United States.
We are working to expand our shipping services to international destinations in the future.
Handling Time
Handling time refers to the preparation period before shipment.
Orders are typically processed within 1–5 business days, provided:
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Items are in stock
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Payment verification is complete
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Order details are accurate
Delivery Issues
If you experience delivery issues, including delays, lost packages, or tracking problems, please contact our customer service team immediately.
Contact Information
Email:
info@novellodiamonds.com
Phone:
(408) 934-9999
Address:
302 Great Mall Drive,
Milpitas, CA 95035, USA