Important Notice
Please read these Terms of Use carefully before using the Novello Diamonds website (“Website”). These Terms affect your legal rights and include important information regarding warranties, limitations of liability, and dispute resolution.
1. Acceptance of Terms
By accessing or using the Novello Diamonds website, you agree to be bound by these Terms of Use (“Terms”) and our Privacy Policy. If you do not agree with these Terms, you must not use this Website.
2. Eligibility
You must be at least eighteen (18) years old to make purchases through our Website.
If you are under 18, you may only use the Website with the supervision and approval of a parent or legal guardian.
3. Changes to Terms
Novello Diamonds reserves the right to update or modify these Terms at any time. Changes become effective immediately after posting on the Website. Continued use of the Website means you accept the updated Terms.
4. Use of the Website
You are granted a limited, non-transferable, non-commercial license to access and use this Website.
You may not:
Use the Website for unlawful purposes
Copy, reproduce, distribute, or exploit Website content without permission
Use bots, scraping tools, or automated systems
Attempt to interfere with Website security or functionality
5. Intellectual Property
All content on this Website, including but not limited to logos, brand materials, images, product designs, graphics, text, and other content, is owned by Novello Diamonds or its licensors and is protected by applicable intellectual property laws.
Unauthorized use is strictly prohibited.
6. Products & Availability
All products displayed on the Website are subject to availability.
Novello Diamonds reserves the right to:
Limit quantities
Refuse or cancel orders
Discontinue products
Correct product information or availability errors
Products may become unavailable after an order has been submitted.
7. Pricing & Product Information
Prices and product information may change without notice.
Novello Diamonds reserves the right to correct:
Pricing errors
Description errors
Image inconsistencies
Typographical mistakes
If an error affects your order, we may cancel the order or contact you before processing.
8. Payment
By placing an order, you authorize Novello Diamonds and its payment processors to charge your selected payment method for the full order amount, including applicable taxes and shipping fees.
9. Shipping & Delivery
Orders are shipped only to valid physical addresses.
High-value orders may require signature confirmation upon delivery.
Risk of loss transfers to the customer upon delivery according to applicable laws.
10. Returns & Exchanges
Returns and exchanges are governed by our Return Policy.
Novello Diamonds reserves the right to refuse returns that do not meet our stated return conditions.
11. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login information.
You are responsible for all activity conducted through your account.
Novello Diamonds reserves the right to suspend or terminate accounts where necessary.
12. User Content
If you submit reviews, comments, images, feedback, or other content:
You grant Novello Diamonds a worldwide, royalty-free license to use such content
You confirm that your content does not violate any third-party rights
Novello Diamonds may remove content at its discretion
13. Third-Party Links
Our Website may contain links to third-party websites.
Novello Diamonds is not responsible for third-party content, services, policies, or practices.
14. Disclaimer of Warranties
The Website and products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, except where required by law.
15. Limitation of Liability
To the maximum extent permitted by law, Novello Diamonds shall not be responsible for indirect, incidental, or consequential damages resulting from:
Use of the Website
Purchase or use of products
Website interruptions or errors
Our total liability shall not exceed the amount paid for the specific product or order involved.
16. Indemnification
You agree to protect and hold harmless Novello Diamonds, its owners, employees, affiliates, and agents from claims, damages, or expenses arising from:
Your use of the Website
Violation of these Terms
Violation of third-party rights
17. Governing Law
These Terms shall be governed by applicable laws of the State of California, without regard to conflict of law principles.
18. Dispute Resolution & Arbitration
Please read this section carefully as it affects your legal rights.
(a) Scope of Disputes
Any disputes relating to these Terms or your use of the Website shall be resolved through binding arbitration on an individual basis.
(b) Informal Resolution
Before starting arbitration:
You must provide written notice of the dispute
Both parties will attempt to resolve the matter in good faith
A 60-day resolution period will be provided
(c) Arbitration
If the dispute cannot be resolved:
Arbitration will be conducted through a recognized arbitration provider
Proceedings may take place virtually
The arbitrator’s decision will be final and binding
(d) Exceptions
The following may be handled through courts:
Intellectual property claims
Eligible small claims matters
(e) Class Action Waiver
Disputes must be brought individually. Class actions or representative claims are not permitted.
(f) Arbitration Opt-Out
You may opt out of arbitration within 30 days of accepting these Terms by providing written notice.
19. Severability
If any part of these Terms is found unenforceable, the remaining provisions will continue to remain valid.
20. Entire Agreement
These Terms, together with our Privacy Policy and other Website policies, represent the complete agreement between you and Novello Diamonds.
21. Contact Information
For questions regarding these Terms, please contact: